FAQ

How long does shipping take?

Orders are normally processed in 1–2 business days. After shipment, Standard Shipping normally takes 4–6 business days. Weekends and United States federal holidays are not business days, and delivery dates are not guaranteed.

How do I track an order?

Tracking information is sent to the email address used for the order after shipment.

Can I change or cancel an order?

Email Support@thesaltaiirx.com as soon as possible before shipment. We will review the request, but a change or cancellation cannot be guaranteed.

How do I request a return?

Eligible return requests can be made within 30 days after delivery. The item must be unused, in original condition, and in the original packaging. Include the order number or proof of purchase. Saltair pays return shipping for eligible returns and provides instructions or a prepaid label.

When will I receive a refund?

After an eligible return is received and approved, the refund is issued to the original payment method within 10 business days. A bank or payment provider may need additional posting time.

What if an item is damaged, missing, or incorrect?

What payment methods are accepted?

The payment options currently enabled for an order are shown at checkout. Saltair does not claim support for a card brand or digital wallet that is not displayed there.