Refund policy

Refund Policy

Last updated: November 10, 2026

Saltair accepts eligible return requests made within 30 days after delivery. To qualify, an item must be unused, in its original condition, and in its original packaging. Please include your order number or other proof of purchase when contacting us.

Starting a return

Email Support@thesaltaiirx.com before sending an item back. If the return is eligible, Saltair will pay the return shipping cost and provide return instructions or a prepaid return label. Items sent back without prior authorization may not be accepted.

Damaged, missing, or incorrect items

Inspect your order after delivery. If an item is damaged, missing, or different from what you ordered, contact us promptly with your order information and clear photos so we can review the issue and provide an appropriate resolution.

Refunds

After an eligible return is received and approved, Saltair will issue the refund to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order before shipment. We will review the request, but changes and cancellations cannot be guaranteed once processing has begun.